Policies

At Renewal Massage Therapy, we are committed to providing exceptional care while respecting the time and needs of both clients and therapists. To maintain a smooth and professional experience, we have established the following policies:

Cancellation Policy

• Clients must provide at least 24 hours' notice for appointment cancellations or rescheduling.

• Cancellations made within 24 hours of the scheduled appointment may be subject to a cancellation fee.

• No-Show Policy: Clients who fail to attend their scheduled appointment without providing notice will be charged the full session fee.

Late Arrivals

• If you arrive late, your session may be shortened to ensure the next client’s appointment starts on time.

• The full session fee will still apply for late arrivals.

Health and Safety

• Hygiene and cleanliness are top priorities. All equipment and surfaces are sanitized regularly to ensure a safe environment for clients and therapists.

• If you or your therapist experience illness or symptoms, the appointment must be rescheduled to prevent the spread of illness.

Client Consent and Confidentiality

• Prior to your session, you will be required to provide informed consent for the treatment.

• All personal and health-related information shared with us is strictly confidential and stored securely in compliance with applicable laws.

• Information will only be shared with your explicit consent or as required by law.

Professional Conduct

• We maintain a professional, ethical, and respectful environment at all times.

• Clear boundaries are upheld to ensure every session is safe and comfortable for all parties.

Additional Notes

• We understand that life happens, and emergencies can arise. Please contact us as soon as possible if you need to make changes to your appointment or if unforeseen circumstances occur.

Thank you for choosing Renewal Massage Therapy. These policies help ensure a respectful and professional experience for everyone.